 | Are the Prices quoted per person?
No the prices quoted are for the villa per week, regardless of how many people are staying. Generally this
works out at much less than a hotel & with the added benefits of a private pool &
plenty of space for everyone!
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| | What do I need to bring along with me?
We have tried to include everything that you will need - there are ample linens including towels, pool towels & bedding. The kitchen is fully equipped with crockery, cutlery, glassware & cookware. Every bathroom has a hairdryer
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| | Are the villas "child friendly"?
Absolutely! With young families of our own we know that its important that children feel welcome. We have included many extras to ensure they are catered for eg travel cots, strollers, high chairs, baby gates, intercoms, childrens books & toys.
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| | How far away are the nearest shops?
Berry Town Centre is right next door to Highlands Reserve, about 3 minutes drive away. The centre includes a large Publix supermarket, a liquor store, Chinese & Italian take-aways, hairdresser, dollar shop & book store.
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| | Could we bring our dog?
At times we have had service dogs to stay & we would accept any house-trained
& well behaved pet. As future guests could suffer allergies, we would reserve
the right to charge for any additional cleaning
required after your visit. Pets would be
welcomed on the condition that this extra charge
[& also a charge for any damage done], could be
deducted from the security deposit.
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| | Is it OK to use the telephones in the villa?
Many holiday homes have all but the local calls 'blocked' so if you want to ring elsewhere in the USA or make an international call then a telephone card or credit card is needed. We have found this so expensive & inconvenient that we have provided the latest telephone package by Vonage, via the P.C's in the villas. Therefore all calls within the USA and most calls to other countries (EXCEPTING CALLS TO MOBILE OR CELL PHONES) are free of charge.
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| | When can I expect my security deposit to be returned?
The only time that we would make a deduction from the deposit is for large phone usage, or if any damage was notified by yourselves or our management company. Your deposit will be returned as soon as we have received a report from our management company & should not be longer than 28 days from the end of your stay.
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| | My husband is a golfer but the rest of our family are not. Is Highlands Reserve still suitable?
Only a couple of our large extended family are golfers, but we chose Highlands Reserve because it appeals to all ages, golfers & non-golfers. The views over the course give a real sense of privacy & tranquility but its only 15 minutes drive away from the heart of Orlandos favourite attractions. When the golfers are playing, the rest of the party can always play tennis, meet friends at the communal pool or the younger guests can play on the adventure playground. Or relax by the pool & wave at the golfers as they pass by!!
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| | Who do I contact if I have a problem when I am on vacation?
Our Management Company are just round the corner & will be happy to deal with any problems you may encounter.
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| | When will I need the pool heated?
This is really a matter of personal choice! We recommend that you order pool heating from October through to May but even in the height of summer, younger ones may feel the water is chilly in comparison to the heat of the air. When the pool is heated it is essential to use the pool cover to keep the heat in over night.
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| | Can I use the P.C.?
Yes of course! Please do not download anything to the computer to avoid problems though. We do provide a printer but not paper or cartridges which are available locally.
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| | What games can I play on the PS2?
Only games purchased in the USA can be played on the PS2 in the villa. We have provided a couple of games in the villas but lots of others can be rented locally.
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| | Can you recommend places to go in Florida?
Each villa has a comprehensive book with lots of brochures but to make the most of your time in Florida, it is definitely worth getting organised before you go. Click on Eeyore below to take you to a great site which has details on all main attractions, and some more unusual ones, at great prices. Have fun planning!!
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